Radiotracker 1,2 and 3 are compatible with all Windows-PC platforms (recommended: Windows XP with 500 MHz). Requires DSL internet access.

Since Radiotracker 4, you need WinXP or higher, 1 GHz CPU and 512 MB RAM.

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You can add your favourite station to RadioTracker, provided the station is supported by shoutcast.

To add  a radio station simply open the Stations Dialog Window, then click on Load -> Add manually. In the new dialogue, you can either insert the link to the station you have (and test if it's correct and can be used) or you can load a .PLS file that you had saved from shoutcast.

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You have the option to decide the quality of the tracks. Radiotracker makes it possible for you to choose a minimum quality - only radiostations, which comply, are used.

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Yes, as long as the major version hasn't changed (first digit of version number). The Licence information are preserved. The favourites and wishlist are lost, although. This can be prevented by backing up the "rtdb" file in the Radiotracker list and copying it back after the installation. The 'rtdb' is indeed considerably up-dated and can fulfill the wishlist clearly better.

Since Radiotracker 4, the wishlist and the favorites are saved automatically when installing a newer version. It's not necessary to save the rtdb anymore.

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The three files Radiotracker.exe (diff. outgoing TCP-ports), RSAutoTag.exe (outgoing TCP Port 80) and PodSpiderU.exe need access to the internet to work properly.

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If your client permanently stays in the state "connecting...", try the following:

1. Make sure that any firewall (on your PC or internet router) allows Radiotracker to connect to the internet.

2. If you are using a proxy to connect to the internet, check if also the SSL proxy (https) settings are correct. Also, the proxy settings have to be done in the Internet Explorer.

3. Try to change the used ports in the config.ini in the line "WishlistServer=wishlist.radiotracker.com:80" from 80 to 81, 3012 or 443.

(The config.ini is located in C:\Documents and Settings\<user name>\Local Settings\Application Data\RapidSolution\Radiotracker (WinXP) or C:\ProgramData\RapidSolution\Radiotracker (Vista))

4. If the problem started occuring after an update, then please see FAQ #7

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Due to a bug in Microsoft's MSI system, a Radiotracker version update might not work correctly in some rare cases. If this happens, please do the following

1. uninstall Radiotracker

2. delete the user data in

   Vista:

    - C:\ProgramData\RapidSolution\Radiotracker4
    - C:\Users\<user name>\AppData\Local\RapidSolution\Radiotracker4

   WinXP:

    - C:\Documents and Settings\All Users\Application Data\RapidSolution\Radiotracker4
    - C:\Documents and Settings\<user name>\Local Settings\Application Data\RapidSolution\Radiotracker4

3. reboot your computer

4. install the new version of Radiotracker

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If you get an error like "application configuration is not correct" or "unable to register module" with error coder "HERSULT -2147010895" during the installation of Radiotracker, it's probably because an old version of the vcredist package (vcredist = Microsoft Visual C++ 2005 Redistributable) ist still installed on your PC. Please uninstall the old package (Control Panel -> Add or Remove Programs) and install Radiotracker again afterwards.

If you're having problems with uninstalling the old vcredist package, then maybe Microsoft's tool "Windows Install Clean Up" might help. You can download it for free either on www.microsoft.com or you'll find it on www.google.com.

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There are no available radiostations, to fit the selected minimum station bitrate and Genre. => Choose another Genre or reduce minimum station bitrate and try again

If this error occurs after installing a new update then please check the FAQ #13 for information.

See also FAQ #11 

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Make sure, that the connection is not overloaded by other downloads you started. If you have a firewall or router, 'Radiotracker.exe' should have access to the internet (different outgoing TCP-ports). 'RTAutoTag.exe' should also have access to internet for the completion of tags (outgoing TCP port 80)

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Radiotracker can rip in a short while many tracks with the nowadays custom bandwidth. After finishing, the tracks are normalised, among other, process that takes a while. If Radiotracker is ripping faster than normalising, the number of tracks to be finished increases. It's best to leave Radiotracker started a while longer after ripping in order to finalise the remaining tracks. Alternatively, you can deactivate the finishing in the Options tab.

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You can save your favorites and the wishlist by backing up the "rtdb" file in C:/Documents and Settings/All Users/Application Data/Rapidsolution/Radiotracker (WinXP) or C:/ProgramData/Rapidsolution/Radiotracker (Vista) and copying it back after the installation.

 

Attention: This does not work when doing a major update (e.g. installing Radiotracker 3 over Radiotracker 2)

 

Since Radiotracker 4, the wishlist and the favorites are saved automatically when installing a newer version. It's not necessary to save the rtdb anymore.

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Yes, by hitting the F1 tab on your keyboard, you will get online help.

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For users, who want to download our previous versions:

 

RadioTracker 4.1

 

RadioTracker 3.0.62.0

 

RadioTracker 2.0.1.440

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Customers who bought RadioTracker 4 but do not have the current version are requested to please update RadioTracker and try to reproduce the problem again.

Note on how to generate logs:

Please do the following in order to help us narrow down the problem faster:
-> please send all the files mentioned below zipped to our Support team
(for the purpose of this example we assume you have installed RadioTracker at the default installation directory C:\Program Files)
1.
- version of RadioTracker
- screenshots
- a short description or steps to reproduce this error
2. To generate logs-
Now please enable RadioTracker to generate log files through options:
'Options -> General -> Write support info to log files'

Now restart your RadioTracker and reproduce the problem you face 
3. Now please send us all the logs that you can find by clicking on the 'Open Log File Folder' also at  'Options -> General -> Write support info to log files' 

4. We also need the 'config.ini' file that you can find at one directory above the directory containing logs files.

5. We also require information on your computer which can be obtained as follows:
go to 'Start -> Run' and type in "MSinfo32.exe". Now save this information on to a text file and send it to us.
Send us all the files from the log directory, config.ini and the system information all zipped together, and we shall try and resolve the problem you are facing.

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Please check our license FAQ to read more on our license and upgrade/update policy.

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